Shipping & Delivery Information
Shipping rates are available upon check out. Our shipping rates are pre set prices, based on city metro area postcodes and is subject to change depending on your postal address.
Please email firstname.lastname@example.org if you are outside your capital city metro or if you are unsure which shipping option to select. Our customer service team will assist you with an accurate quotation. Shipping is via a furniture removal company or by a courier service. You must be home to accept the delivery otherwise additional charges may be incurred. We can also give authority to leave if you prefer.
PRE ORDER TERMS
When placing a pre order with Byron Bay Hanging Chairs you are committing to the order. We require full payment at time of purchase. Pre order items will be processed like a normal order but shipped at a later date. We advise which month you can expect the delivery in the product description and you will receive a confirmation once your order has been shipped. Please note, the month advised is an estimated date and not a guaranteed delivery date. It is subject to change depending on production and current covid-19 restrictions.
In the event that incorrect shipping is selected and certain furniture items require an additional freight cost, our customer service team will be in touch with you.
At this stage we are unable to offer international shipping, however this will be reviewed as our business grows and so it is worth keeping in touch with us.
For items that are in stock please allow 5-7 business days for the process of picking and packing your item. We aim to dispatch stocked items within this 5-7 day period. Shipping time frames are in addition to our processing time and may differ depending on the carrier used.
Bulky items such as double hanging chairs, loungers / Day beds and cabinets will be sent with a specialised furniture removals company. These items will take 7-10 working days for delivery from the date of dispatch. The processing time is in addition to this. You will be contacted by the removals company 24 hours prior to delivery where you will be given a 2 hour window for delivery.
COVID-19 DELAYS AND RESTRICTIONS
How does this affect my order?