Shipping & Delivery Information

Shipping rates are available upon check out. Our shipping rates are pre set prices, based on city metro area postcodes and is subject to change depending on your postal address.

In some instances, we offer courier services to either business addresses (or depot collection) as well as to residential addresses. Please note, business addresses must be located within a commercial area, they cannot be a business operating from a residential address. We use two services for depot collection, for a list of TNT depots please click here and we also have additional depot locations that you can view here.

Please email hello@byronbayhangingchairs.com.au if you are outside your capital city metro or if you are unsure which shipping option to select. Our customer service team will assist you with an accurate quotation. Shipping is via a furniture removal company or by a courier service. You must be home to accept the delivery otherwise additional charges may be incurred. We can also give authority to leave if you prefer.

PRE ORDER TERMS

When placing a pre order with Byron Bay Hanging Chairs you are committing to the order. We require full payment at time of purchase. Pre order items will be processed like a normal order but shipped at a later date. We advise which month you can expect the delivery in the product description and you will receive a confirmation once your order has been shipped. Please note, the month advised is an estimated date and not a guaranteed delivery date. It is subject to change depending on production and current covid-19 restrictions.

In the event that incorrect shipping is selected and certain furniture items require an additional freight cost, our customer service team will be in touch with you.

INTERNATIONAL SHIPPING

At this stage we are unable to offer international shipping, however this will be reviewed as our business grows and so it is worth keeping in touch with us.

PROCESSING TIME

For items that are in stock please allow 5-7 business days for the process of picking and packing your item. We aim to dispatch stocked items within this 5-7 day period. Shipping time frames are in addition to our processing time and may differ depending on the carrier used.

DELIVERY TIMES

Bulky items such as double hanging chairs, loungers / Day beds and cabinets will be sent with a specialised furniture removals company. These items will take 7-10 working days for delivery from the date of dispatch. The processing time is in addition to this. You will be contacted by the removals company 24 hours prior to delivery where you will be given a 2 hour window for delivery.

COVID-19 DELAYS AND RESTRICTIONS

How does this affect my order?

Byron Bay hanging Chairs is committed to the health and well-being of our team and customers during these unprecedented times, as everyone faces new challenges and adapts to the situation we thank you for the patience you have shown us so far.

As this year draws to a close, we are aware that some customers unfortunately experienced longer than usual delay and in some cases, are still waiting for pre ordered items to arrive. This is something that our customer service, production and warehouse teams are aware of and are working overtime to rectify and pull us back on track, going forward. This will take a little time and we appreciate your patience, but please be assured, as a team we are working as hard as we can during these extraordinary times and our dedicated customer service team is here to offer support to our loyal customers.

All of our products are hand made by our talented production team in Indonesia, whilst this incurred further delays with international border restrictions still in place, we promise that each hand crafted piece will be worth the wait!

In the aftermath of the pandemic, we do expect there to be a slight delay into the new year and we are working closely with our selected freight carrier as they also experience an influx in demand for deliveries in time for Christmas. We are no longer offering Christmas guarantee's as we try to support our carrier and shipping companies during this time. However if you would like to chat to our customer service team with a more specific update on your order, please visit our Contact us page.

We would like to extend our thanks and appreciation for all of the support and kind messages we have received from customers and we wish you all a wonderful year ahead as we welcome 2021!